Last Updated: January 19, 2025
This Agreement is entered into by and between VOCAH ("Provider," "we," "us," or "our"), a hosting services provider, and the individual or entity ("Client," "you," or "your") using VOCAH's services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2.1. Service Description: VOCAH provides web hosting services according to the package specifications selected during registration.
2.2. Service Level Agreement (SLA): VOCAH guarantees 99.9% network uptime, excluding scheduled maintenance. Service credits may be issued for downtime exceeding this guarantee, calculated at 5% of monthly fees per hour of downtime.
2.3. Resource Usage: Client agrees to utilize server resources in accordance with the selected package limitations. VOCAH reserves the right to suspend services if usage significantly exceeds allocated resources.
3.1. Payment Terms: All hosting fees are due in advance of the service period. Payments are non-refundable.
3.2. Late Payments: Payments received after the due date will incur a late fee of 15% or $25.00, whichever is greater. Services may be suspended after 5 days of non-payment and terminated after 15 days.
3.3. Service Suspension: VOCAH reserves the right to suspend services for accounts with outstanding balances. A $50.00 reactivation fee will apply to suspended accounts.
4.1. Prohibited Content: Clients are prohibited from hosting:
4.2. Resource Usage: Clients must not:
5.1. Data Protection: While VOCAH implements industry-standard security measures, we are not liable for data breaches resulting from Client negligence or third-party actions.
5.2. Backups: Clients are responsible for maintaining their own backups. VOCAH's backup services are provided as a courtesy and not guaranteed.
6.1. By Client: 30-day written notice required for service cancellation. No refunds for unused service periods.
6.2. By Provider: VOCAH may terminate services immediately for:
7.1. VOCAH's liability is strictly limited to the amount paid for services in the previous 12 months.
7.2. VOCAH is not liable for:
Client agrees to indemnify and hold harmless VOCAH, its employees, and affiliates from any claims, damages, losses, or expenses arising from Client's use of services or violation of these Terms.
This Agreement shall be governed by the laws of the State of Colorado. Any disputes shall be resolved in the courts of Mesa County, Colorado.
VOCAH reserves the right to modify these Terms and Conditions at any time. Continued use of services following any changes constitutes acceptance of modified terms.
By using VOCAH's services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.